Jetaz FAQ — All your questions
All Answers in One Place

You must be 18 years of age or older to register on Jetaz. Age is verified during registration, and a valid ID is required as part of the KYC process. Accounts belonging to minors are not accepted under any circumstances.

KYC (Know Your Customer) is the identity verification process. Simply upload a photo of your National ID (NID) or passport. Without KYC, your daily withdrawal limit is lower. Once verified, you'll enjoy maximum withdrawal limits and exclusive benefits. Verification typically takes 1-2 business days.

Only one account can be created per mobile number. Creating multiple accounts is against Jetaz's policy — if detected, all accounts will be suspended and balances may be forfeited.

on the Login page Click the "Forgot Password?" button. An OTP will be sent to your registered mobile number. Use that code to set a new password. The entire process takes just 2-3 minutes.

You can update your email and certain details from your profile settings. However, to change your name or date of birth, you will need to complete KYC verification and contact our support team. Changing your mobile number requires submission of identity proof.

Yes, you can temporarily pause your account or permanently close it through self-exclusion — all on your own. on the Responsible Gaming page Learn more about this. Our support team is also happy to help.

First, make sure you are entering the correct mobile number and password. Try clearing your browser cache and resetting your password. If the issue persists, please contact Jetaz live support.

The minimum deposit on Jetaz is just BDT 300. These limits have been set with Bangladeshi users in mind, so anyone can get started with ease.

bKash and Nagad deposits are typically credited to your account within 1-5 minutes. Bank transfers may take 1-3 business days. If your deposit hasn't arrived, contact support with your transaction ID.

Withdrawals for KYC-verified members are generally processed within 15 minutes to 1 hour. Without KYC, it may take 12-24 hours. During peak periods it may take slightly longer, but all withdrawals are completed within 24 hours.

Minimum Withdrawal Amount BDT 500. The daily withdrawal limit is BDT 50,000 for non-KYC members and up to BDT 500,000 for KYC-verified members.

Jetaz charges no platform fee on withdrawals. However, bKash and Nagad may apply their own cashout charges, as determined by the respective mobile banking provider.

If your deposited funds have not yet been used for gaming, you can request a withdrawal through our support team. Please note that any bonus portion may not be refundable if the wagering requirement has not been completed.

If your transaction has been pending for more than 30 minutes, contact Jetaz via live chat. Provide your Transaction ID (TxID), payment method, and amount. Most issues are resolved within a few minutes.

No, bonus funds cannot be withdrawn directly. Each bonus comes with a wagering requirement (typically 10x–30x). Once the wagering is completed, any winnings can be withdrawn. For more details, on the Promotions page available.

Log in every day to earn your daily login bonus. You can also regularly receive daily deposit bonuses, cashback, and turnover bonuses. All offers on the Promotions page See details.

Yes! Share your referral link or code to bring friends to Jetaz. When they make their first deposit, both you and your friend will receive a bonus. Full details on the referral bonus can be found on the Promotions page.

Enter your promo or referral code in the "Referral Code" box during registration. You may also have the option to use a code for specific bonuses at the time of deposit. Codes are valid for a limited time, so use them promptly.

Expired bonuses are cancelled automatically. Any actively wagered winnings earned from that bonus may be deducted from your balance. Be sure to activate your bonus as soon as you receive it.

Typically, only one bonus can be active at a time. However, in some cases there may be an option to use multiple bonuses together. Be sure to read the terms and conditions for each bonus separately.

Live Casino lets you play with real dealers via live video streaming. From the comfort of your home, you can enjoy Baccarat, Roulette, or Blackjack with a professional dealer. A stable internet connection will ensure the best experience.

The minimum bet in Sports Betting is just BDT 10. Maximum bet limits vary depending on the match and market. The same minimum limit applies to live betting as well.

Yes, all games on Jetaz use certified RNG (Random Number Generator) technology, ensuring fair and verifiable outcomes. Live game results are streamed in real time, so there is no possibility of any manipulation.

Once a bet is confirmed, it generally cannot be cancelled. However, for some Sports Betting markets, you may be able to use the "Cash Out" feature to secure a portion of your bet before the match begins.

Fish Game is an arcade-style game where you catch fish to win points or prizes. on the Fish Game page Select a game and get started. Use different weapons and power-ups to catch more fish and win bigger prizes.

Jetaz Bingo is a multiplayer game where thousands of players can compete across different halls at the same time. Multiple Bingo halls are available at various stake levels — from small prizes to big wins. on the Bingo page See details.

Your game session is usually saved if you get disconnected. Simply log back in and you'll resume right where you left off. For live games, if the connection doesn't restore in time, your bet is processed automatically.

2FA (Two-Factor Authentication) requires you to enter an OTP code sent to your mobile in addition to your password at login. Enable 2FA by going to Account Settings and selecting the Security option. It is the most effective way to keep your account secure.

Contact Jetaz Support immediately. Request an account suspension. Change your password and email address. If you use the same password on other platforms, update those as well.

No. Jetaz will never ask for your password via email, SMS, or phone. If anyone requests your password claiming to be from Jetaz, it is definitely a phishing or fraud attempt. Please contact support immediately if this happens.

Jetaz does not sell your information. Limited data may be shared with specific third parties for legal compliance or payment processing purposes. Learn more In the Privacy Policy available.

If you notice any unfamiliar transactions or logins on your account, change your password immediately and notify Jetaz support. We will investigate and take the necessary action.

If you're having trouble installing on Android, go to Settings > Security > Unknown Sources and enable it. On iOS, tap Trust or Allow when prompted. If the issue persists, restart your device and try again, or contact support.

Not at all. The web and app share the same account, so your balance, bonuses, and gaming history are always in sync. Any deposit made on the website will instantly reflect in the app as well.

Check your internet connection. Clear your browser cache. Try a different browser. If you're using a VPN, disable it. If the problem persists, contact support with a screenshot.

Jetaz performs best on Google Chrome and Mozilla Firefox. It also works well on Microsoft Edge and Safari. Make sure your browser is up to date and that JavaScript is enabled.

You'll find the Live Chat button in the bottom-right corner of the Jetaz website or app. Support is available 24/7 and responses typically come within 5 minutes.